Frequently Asked Questions
Everything you need to know about your WILLIAM FAN experience.
Where does WILLIAM FAN ship to?
We offer worldwide shipping. Delivery times vary by region, with standard domestic shipping taking 2-4 business days and international orders arriving within 7-14 business days.
How can I return or exchange an item?
Items can be returned within 14 days of receipt, provided they are in original, unworn condition with all tags attached. Please use our online portal to initiate a return label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally follow European sizing. If you are between sizes, we recommend sizing up for a relaxed fit or contacting our stylists for advice.
Are your collections sustainable?
Sustainability is core to WILLIAM FAN. We focus on high-quality materials, ethical European production, and timeless designs intended to last for seasons rather than following fast-fashion cycles.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.